Group Leader FAQ

Click on any of the questions to view the answer

Why should I reserve spots for my group?

You may not know at that time who will be attending camp so making a reservation enables you to give us an approximate number of males / females to save spots for your campers! You will also enable a $15 discount for each camper that uses your unique group ID.

How long will Youthfront reserve those spots for me?

You have until March 15th to have your students register.  After that time we will take back any unused reservations and open them up to the public.  If there is still room in the session even after the March 15th deadline, your students can continue to register.

How do I make a group reservation?

Fill out the group reservation form and submit it.  If you are a new group we will need a $350 deposit to hold your spots.  If you fill at least 75% of the original reservation, you will receive the deposit back after your session of camp.  You may also choose to roll over that deposit to make a reservation for the following summer. Reservations must be submitted by the end of January to better help you get the spaces you want.  After that date space becomes more limited.

Do I have to bring a certain amount of students to make a reservation?

No, we just ask that you specify the number of males and the number of females.  If you do bring at least 16 students, each student will receive $15 off their registration fee.

How many students are in a cabin?

At Camp West each cabin holds 16 campers with 2 cabin leaders.

Am I required to bring adults with my group?

All Groups are required to bring a minimum of one adult volunteer cabin leader per 8-16 campers of the same gender.  If a group is unable to provide the minimum number of adult volunteer cabin leaders, a $150 fee may be assessed.  This fee may be forfeited from the $350 deposit.

What time does check-in begin and the session end?

Check-in time varies from session to session. For information on your sessions check-in time contact us.

How do my students get registered?

Parents register their own student online but as a part of your group using your group hold ID.  We feel this is the best way to provide customer service to the parent and give them the information they need.  Group leaders will have access to an online database of registered students from your group. We will email you the process of how to access this online tool.  We will also send updates to group leaders about the information we are sending to the parents.

How do our students get assigned to our reservation?

You will point your students to the registration link and tell them what session of camp your group is attending.  When they go online to register they will be asked to enter a group hold ID that you will be given after you reserve spots.  If they use this group ID they will also receive $15 off the price of camp (if your group is bringing at least 16 students).

Will I receive any promotional information to help advertise camp to my families?

We will email you with links to download promotion information.  We will email you any information that we communicate to members of your group.  That way if they have questions you will see what they have received.

How do my parents get “Important Information” about their students session of camp?

Parents can login to their campers account to access important information, medical waivers, and optional items to purchase in the spring. They will also receive this information via email.

What if our group wants to make a payment on our student’s accounts?

You can call to make a credit card payment or have the church make a check out to Youthfront.  Along with the check make sure to include a list with the student’s name and the amount you want to apply towards their balance due.  All group payments must be made no later than 5 weeks before their session.  This enables us to apply the amount to each account before the final email information goes out to the parents with the balance due.

Why are overnight sessions only listed for Camp West?

We are planning for a full 10-week camp season in 2021, but we will consolidate our programs by location to enable us to better plan for uncertainties related to COVID-19 and minimize our upfront costs. All overnight camping sessions will be offered at Camp West. All Day Camp sessions will be offered at Camp LaCygne, which will also be the location for our church partners who host their own overnight camp programming through summer rental buyouts. These changes are only for 2021. We plan to return to our normal session placement and season as soon as possible.

What is the cancellation policy for campers?

A deposit is required to secure your session of camp. This deposit is non-refundable and non-transferable. The full balance of your payment is due no later than 14 days prior to your session of camp. Failure to make full payment by this date may forfeit your reservation. If you cancel at least 14 days prior to your session, you are eligible to receive a refund of all monies paid other than the deposit. If you cancel less than 14 days prior to your session, the deposit will be forfeited and the additional monies paid will be non-refundable but may be transferred to another individual or to another Youthfront program, for use by August 31 of the same calendar year. Any remaining funds not used by August 31 of the same calendar year will be forfeited in full.

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